- All complaints from the public will be effectively dealt based on the “Operational Directions Governing the Handling of Complaint Cases of Customs Administration and Its Subordinated Offices” and the “Operational Directions Governing the Handling of e-mails of Taipei Customs.”
- Counseling rooms are established for the designated customs officers to communicate with the public for the purposes of settling conflicts and reducing litigations.
- Toll-free hotlines are set up for complaints:
For passengers’ clearance: 0800-311-085、0800-311-006、0800-016-801Customer service center: 0800-311-005 (Non-office hour: 0800-311-006)
- Flow chart for handling complaints from the public:
Contact point: Planning and Evaluation Subsection